Return & Refund Policy – CRADLE BEAM LLC

At CRADLE BEAM LLC, we are committed to providing high-quality fitness products and ensuring complete customer satisfaction. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for our Dumbbells, Yoga Mats, Jump Ropes, and other fitness equipment.

1. Return & Refund Requests

Customers may request a return, exchange, or refund for eligible items.
All requests must follow the procedures outlined in this policy to be processed.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

  • Items must be unused, in their original condition, and in original packaging.

  • Return requests must be submitted within 21 days of delivery.

  • Proof of purchase (invoice or order number) is required.

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or improper handling.

  • Items returned after the 21-day return window.

  • Custom or personalized fitness products that are made specifically for the customer.

4. Refund Process

Once your returned item is received and inspected, we will notify you about approval or rejection.
Approved refunds are processed promptly.

5. Refund Method

Refunds are issued to the original payment method used at checkout.
Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team immediately.
We will provide instructions for a return, replacement, or exchange at no cost to you.

7. Order Cancellations

Orders can be canceled before shipping.
Once an order has shipped, the standard return and refund process applies.

8. Shipping & Return Costs

  • Customers are responsible for return shipping unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

9. Customer Support

For assistance with returns, refunds, or exchanges, contact us:
Email: support@cradlebeam.shop
Phone: +1 502-690-9986
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

10. Updates to This Policy

CRADLE BEAM LLC may update this policy periodically.
All revisions will be posted on this page with an updated effective date.

11. Return Address

CRADLE BEAM LLC
9428 Dona Marguerita Ave NE,
Albuquerque, NM 87111, USA